Katie Miner (Kellie Martin), a painfully shy aspiring writer, agrees to take over the extremely popular "Dear Viola" column in her local newspaper, but only if her identity is kept secret. As she sifts through the mountain of incoming letters, Katie findsone from "Mr. Lost Love", a widower named Russ (Jefferson Brown), who can't seem to move past the loss of his wife. As they exchange advice, readers are riveted and Katie finds herself falling in love. But when Russ starts dating the knockout new girl intown at "Viola's" advice, she feels her chance at love slipping away. Now Katie must decide whether to reveal her true self or will she continue to hide her heart behind her words?