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The Largest DVD store online! Over 100,000 titles available!

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Frequently Asked Questions

About Us

Welcome to SHOP.TCM.COM! You'll find all of your favorite TCM titles right here. We bring the best in video entertainment at the best prices right to your door. At SHOP.TCM.COM, we hand-pick each item to offer you the top titles in entertainment from blockbusters, to independent releases and television series that we've selected just for our customers - no filler, just the classics you remember and love! It's a SHOP.TCM.COM tradition.

Contact Us

Unlike most other sites, we stock all our product in our own warehouse. We do not rely on anyone else to get your instock order out the door. Single item orders are picked, processed and packaged in a matter of hours, not days. Multiple-item orders are hand-packed and usually out the door in a day or so.

By Telephone
888-982-6746
Monday - Friday: 8am - 7pm CST / 9am - 8pm EST
Saturday: 9am - 5pm CST / 10am - 6pm EST
By Fax
630-775-0234
By Email
Click Here to send us a message
support@shop.tcm.com support will respond as soon as possible, usually within 24 hours
By Mail
Reach our customer support via the US Postal Service:
SHOP.TCM.COM
740 Hilltop Dr
Itasca, IL 60143
USA

Returning an Item

Your satisfaction guaranteed!
If you have received damaged, defective, or incorrectly shipped merchandise please notify Customer Service within 30 days and follow the Returns Procedures below for a full refund and/or to request a replacement order.
If you simply changed your mind, please notify Customer Service within 30 days and refer to the Returns Procedures below. Please keep in mind that in this case we’ll only accept returns of unopened merchandise in perfect resalable condition. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with the return shipment.
Important Information
All returns must be approved by Customer Service. Once validated, a Return Authorization Number (RA#) is issued. All returns must display the Return Authorization number on the outside of each box, along with the customer's return address. Returns received at our facility without an authorization will be refused on delivery.
Returns Procedures
Please follow the simple steps below to ensure a fast and accurate processing of your return and credit or re-shipment:

1. Contact Customer Service
You must contact Customer Service to obtain a Return Authorization Number (RA#). Returns cannot be accepted without this number. You may email customer service at support@shop.tcm.com.

Please include the following information in your e-mail:

  1. Your order confirmation number
  2. Your name
  3. Your e-mail address
  4. Your phone number
  5. Item UPC# (barcode)
  6. Product Name
  7. Reason for return

2. Pack and Send
  • Fill out the return label (provided on the back of your invoice), including your RA#. Returns cannot be accepted without an RA#.
  • Enclose merchandise and this completed form in a sturdy package (the original package is preferred).
  • Enclose the original packing slip/invoice in the package.
  • Affix the return label to the outside of the package and send to the following address:
Return Address
SHOP.TCM.COM
ATTN: CDF Returns Dept
300 Omicron Court STE A
Shepherdsville, KY 40165-9794
United States
Import Product Notes
Please note that some imported items are shipped without plastic wrap. This is standard packaging process used in many countries outside of the USA. Please be assured that the merchandise you receive are NEW unless otherwise noted. In the event an item is found to be damaged or defective, the item will be replaced with a like title. We do not substitute for another item. If the item is of limited quantity or cannot be replaced, we will credit your account upon receipt of the defective merchandise.
Stock Images, Rare Packaging
Product photographs are stock images and may not necessarily represent the current version of title. We do out best to maintain an accurate image database, but products are often re-released using the same UPC with slightly different packaging. It is unlikely we would be stocking an out of print limited edition CD with a special cover. Chances are that the item has been released with a different packaging.

Shipping Rates

Ship Method Item #1 Each Extra Heavyweight * Est Delivery Time
Standard Shipping $4.95 $1.00 $1.00/lb (over 1lb) 3-10 Business Days
Expedited Shipping $6.95 $1.00 $2.00/lb (over 1lb) 2-5 Business Days
Second Day Shipping $17.95 $1.00 $2.00/lb (over 1lb) 2 Business Days
Next Day Shipping $22.95 $2.00 $2.00/lb (over 1lb) 1 Business Day
International Shipping $9.95 $1.00 $5.00/lb (over 1lb) 7-15 Business Days
* Heavyweight Items
Heavyweight is a surcharge for items that weigh more than one pound
We reserve the right to cancel any heavyweight order to an international destination, US territory, or APO/FPO.

Shipping Methods

USA Orders
Orders are generally shipped via the US Postal Service and will be delivered by your local mailcarrier. We use DHL/Globalmail to expedite your package and speed delivery times. This means that your package is flown to the nearest USPS hub and injected into the US Postal Stream as close to your final destination as possible. Other Shipping Methods are also available during checkout
Overnight and 2nd Day US Delivery
Applies to 1st shipment only. Backorders will ship via regular US Postal Service mail
Non-USA, International Orders
Are generally shipped via Expedited airmail in conjunction with DHL/Globalmail and your local postal service. Your package is delivered by your regular postal worker. DHL/Globalmail helps us expedite delivery by flying your package closer to your destination before injecting the mail into the postal stream.
Other Shipping Methods are also available during checkout Please be prepared to pay the Customs Duty your country charges. We are not and can not be responsible for what your country charges. We do not declare packages at less than paid value and we do not make special accommodations such as opening your package and only shipping discs.

International Shipping Countries

What Countries?
The following countries are currently available for shipment of goods: Argentina, Australia, Austria, Belgium, Canada, Chile, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, India, Israel, Italy, Japan, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, United Kingdom, United States of America.
My Country is not listed
While this list will grow in the future, we are currently only doing business with the above locations and will no longer ship to other non-listed countries.

Non-Exportable Items

What Is This?
Some of the items we carry have export restrictions placed on them. We cannot ship them to addresses outside of the United States. They are identified on search results, product details, shopping cart and checkout screens.
My Address Is Outside of the United States
Unfortunately, you will not be able to complete your order without removing these items from your shopping cart. We apologize for any difficulty this causes you.
My Shipping Address is in the US
This does not affect you. All products on this site are available for your purchase.

Payment

Accepted Forms of Payment
  • Visa
  • MasterCard
  • American Express
  • Discover Card
  • PayPal
Credit Card Charge
Your Credit Card will only be charged for items that have shipped.
Mail Orders
When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. For inquiries, please call 888-982-6746.
PayPal
Paypal payments require payment for the entire order amount upfront. Orders will not be processed until payment has been confirmed. If you are funding your Paypal purchase through your bank account, this can take several days. Payments funded by credit card or account balance are typically processed the same day.
Payment Note
Please be advised that if you are using a third party payment provider such as PayPal, your payment may be deducted from your account prior to the shipment of your order. The deduction of this amount is at the discretion of the third party and this site has no control over the policies of these providers. For any further questions, please contact the payment provider directly.

Gift Cards

We no longer offer gift cards for sale on our site. If you have a gift card that you need to redeem, contact Customer Service at 1-888-9TCMSHOP.

Sales Tax

Do You Charge Sales Tax?
Yes to all California, Illinois, Kentucky and Florida USA orders.
My order has nothing to do with California, Illinois, Kentucky or Florida!
No sales tax will be applied to your order.
How much tax will my California, Illinois, Kentucky or Florida order incur?
Orders shipped to the states of California, Illinois, Kentucky and Florida will be charged sales tax on the order total (items + shipping & handling)

California orders will have 8% of order total collected
Illinois orders will have 6.25% of order total collected
Kentucky orders will have 6% of order total collected
Florida orders will have 6% of order total collected

Privacy Policy

Click here to view the full SHOP.TCM.COM Privacy Policy

Opt-Out

To stop receiving future mailings or emails from SHOP.TCM.COM or to ask that your mailing or email addresses not be made available to other companies, please contact us using one of the methods above.Please understand that even if you opt-out of future mailings or emails, on your acceptance of third party company offers on our web site, SHOP.TCM.COM will still share your contact and billing information.This policy is not intended to confer, and does not confer, any rights or remedies.

Security

To protect your personal information SHOP.TCM.COM uses SSL encryption, which is the Internet-approved standard in security. Any personal information you disclose is sent over our secure server. All SHOP.TCM.COM customer information is stored on an on-site server protected by a firewall and cannot be accessed via the internet. SHOP.TCM.COM does utilize "cookies" to aid in recognizing repeat visitors. This information is completely anonymous, Cookies do not reveal your identity. The only personal information collected by SHOP.TCM.COM is that which you voluntarily provide when making a purchase or requesting a catalog or newsletter.

Secure Shopping
Shopping on our site is secure.
Your credit card is safe on our site.
Your computer will display a key or lock icon at the bottom corner of the window once you are in secure mode.
You will also notice that http in the URL changes to https.

SECURE SHOPPER GUARANTEE

Click here to read the full SECURE SHOPPER GUARANTEE section.

Browser Requirements

We recommend that you always use the current version of browsers to make sure that our web pages display quickly, and that you have the latest security updates. If you use older browsers, you might notice that some functions and features stop working as we make upgrades to SHOP.TCM.COM.

Recommended Browsers:
Notes:
If you have difficulties using a part of SHOP.TCM.COM, make sure you're using the latest version of one of the recommended browsers.

Why Shop At SHOP.TCM.COM?

Unlike most other sites, we stock all our product in our own warehouse. We do not rely on anyone else to get your instock order out the door. Single item orders are picked, processed and packaged in a matter of hours, not days. Multiple-item orders are hand-packed and usually out the door in a day or so.

DVD Information

The majority of our DVD's are Region 1 / NTSC DVD's. This means that the DVD's are only able to play on DVD players made within the United States and Canada. We also stock some specialty DVD's that may be another Region than Region 1 and in PAL format, to play these DVDs you will need a compatible DVD player. For more information on DVDs, HD DVDs and Blu Ray, there's a great DVD FAQ compiled by the people at the usenet group rec.video.dvd. It's updated frequently and covers almost everything there is to know about the DVD format. It is found at: http://dvddemystified.com/dvdfaq.html

Order Processing/Shipping

Our sophisticated warehouse utilizes the latest technological innovations to help ensure your order is out the door the same day we get it. Near-perfect accuracy is guaranteed by our computerized picking lists, handheld barcode scanners and barcode driven sorting machines. Our team of highly motivated employees watch over the entire process every step of the way.

Other Info

Search Tips
Searching our store is very simple. Here are some helpful tips:
  • Enter the information and our database will display all possible matches.
  • Name and title do not need to be in any specific order.
  • Words such as a, and, are, at, be, for, on, or, that, and the are examples of common words and are ignored during our search.
Need to Include Genre's?
Use the: Advanced Search
30 item limit for individual products
SHOP.TCM.COM does limit the number of items for an individual product that can be purchased to 30.
Products displaying Item Currently Unavailable
Products displaying Item Currently Unavailable are out of stock at our vendor warehouses and unavailable until further notice.
Concerning images, or product descriptions
We try our best to provide up-to-date images and descriptions but occasionally make errors. In most cases the only information we have available on a given title is what we have listed. If the image we show is different than the description, please let us know before you buy. We don't want you to be disappointed when you receive something other than what you thought you purchased.